Posted in | Telephone answering services

Jan
25
2010

Many businesses have discovered the major benefits to their business by using a professional Telephone Answering Service and the increase in business that can result. It’s so important that you choose the right one.

It’s very true that “get one opportunity to create a first impression”.  And as 70% of people calling will not leave a message on an answer phone. The way your business telephone line is answered is often the first contact a potential client experiences is when the pick up the phone to contact your business.  If they get through to a voicemail, answering machine or even worse if the phone rings out the first impression is not going to positive. If your phone is answered by a professional Virtual l Assistant, who knows about your business and products and who deals efficiently with the call the vital first impression is created.

Using the right Telephone answering Service is very cost effective when compared to hiring a full time receptionist. With Message Takers you pay a fixed monthly inclusive price. No Set Up Fee no hidden billing.

Using Message Takers means that you NEVER EVER miss an important phone call.

 We also provide  emergency or contingency cover, which allows you to use their services only when you need them, i.e. Illness cover, maternity leave, power outages etc.

Using an answering service can free you to spend time on your business not in your business-meeting customers, selling your product or service with the comfort that you are not missing phone calls.

Using an answering service allows you to turn off your mobile phone when you are in important meetings knowing that it will still be answered.

All of your calls answered in YOUR BUSINESS NAME?

Our staff is fully trained professionals? Your calls should be treated as important and be handled by properly trained VA’s.

Our answering service provides the service directly we do not   outsource?

We customise the service to meet your exact needs? No two businesses are the same so a “one size fits all” service may not suit your business needs.

We relay messages to you instantly the way you want them by SMS Text or Email.

We should also offer Virtual Receptionist Services which allow calls to be transferred to your DDI (direct dial in number), alternate landline or mobile phones? Between 8.30am and 5.30pm we do not stop for lunch. Call 01858 439000

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What is a Virtual PA

Posted in | Telephone answering services

Jan
15
2010

What is a Virtual PA? It is a personal assistant that you can hire online from any PA website. There are many reasons to hire a PA. One of the main reasons to hire is the volume of phone calls that your office receives. You can’t be at your phone all the time; however, with a PA, your phone can be answered even when you are not there. A personal assistant is available to handle other jobs as well. Outbound call centre calls can be handled to help with sales, follow up mailings, and email campaigns. They can help with data capture, scanning, customer service and more. You will find qualified live virtual PA’s at www.messagetakers.co.uk simply contact us to get started with the process. A PA will save you hours of time. In addition, they are trained to offer your business quality service.

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Are answer machines and voice mail good for business or is a human voice better?

Posted in | Telephone answering services

Jan
14
2010

Are answer machines and voice mail as good for your business as a human voice?

It is a fact that over 85% of callers do not call back if they hear an automated response. For the busy business person, whether it is a chiropodist or an accountant a missed call could mean missed income. Message Takers Limited started its core business as a personal phone answering service in 1997 and it remains a very important part of their business today.

Using the Message Takers personal and professional telephone answering service means that a person or a business can still get phone calls, even while away from their desk. Our operators work with the customer’s script and answer the phone in a professional manner. The customer can choose whether to have the phone answered during busy hours, as an overflow service, in emergencies, or at all times. With years of phone answering experience, Message Takers takes great care to make sure that a customer’s phone is answered within 5 rings 99% of the time

Our Clients have described our telephone answering service as a vital part of their organisation and a protective bubble for companies that are short-staffed, or have busy sole proprietors. Message Takers will text, task, email, fax, or call details instantly.. Message Takers has really kept the personal touch on personal telephone answering, and proven that customer service it’s not a thing of the past, its amazing how many times per day callers say “thank goodness a real live human voice”  that’s something they remember and makes you the client a supplier of first choice in the future. Want to know more call 01858439000 or visit www.messagetakers.co.uk

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It maybe starting to thaw

Posted in | Telephone answering services

Jan
14
2010

It may be starting to thaw, but only the people with telephone answering service can be totally sure that their business telephones were  still answered whilst they were snowed in.  If you want to make sure that you can still have continuity of telephone answering and protect against losing business plan now contact us on 01858 439000

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telephone answering service can benefit your business

Posted in | Telephone answering services

Jan
13
2010

With the right partnership, a telephone answering service can reap real benefits. We all want to be available to answer every call but, let’s be honest. This is not realistic and could be stopping you doing what you are best at. Therefore, an answering service is a smart solution to ensure calls are answered in the most efficient manner. This solution allows you and your staff to keep working at what you all do best.

Answering phones seem like a seemingly simple task, right? However, getting it right is key to making sure you create the right first impression, making sure that each caller is a welcome call, providing callers with the information they need and getting rid of those pesky sales calls we all receive.  It is then vitally important that the message is relayed back to you in an efficient and timely manner. Answering calls and delivering a message is one thing, but doing so accurately and without error requires more planning. Regardless of whether you are looking for an answering service for yourself, or your business, there are certain questions to ask before making a final decision.

Support – Can this company offer support?
Training – Does the company train their staff correctly?

Service – Does this company offer call centre support beyond Telephone Answering Service if the need for additional help is desired?
Reputation – Does the company have positive testimonials can you speak to their clients
Resolutions – If problems arise, how are they resolved? Will you have a single point of contact who can review your scope of work?
Staff – Are they all correctly trained?
Capability – If your call volume increases or decreases can this company easily accommodate these changes?
Customisation – What level of personal customisation can they offer?

Pricing – Does this service provide competitive pricing? If they are bidding significantly lower than other services, determine whether price or quality is most important.

In addition to customer service, a quality answering service can save you money and headache. In today’s competitive market, there’s no room for error or a missed call. While it is easy to go with the cheapest service or the first company you find, make sure you are doing enough research to find the service that is right for you. Call us now 01858 439000

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Telephone Answering Service

Posted in | Telephone answering services

Jan
12
2010

  • Hello thank you for reading my blog, my name is Sharon and I am one of the founders of Message Takers Ltd we are a Telephone Answering Service who look to work with our clients in any way we can, so that you never lose a telephone call your incoming callers are always made to feel welcome, helping you to create that vital first impression. Using our service you can finally say “you’ve found that partner you’ve been looking for”.

    We’ll help you to succeed and expand your business.  

      ●    We can provide you with:

       ●    Exclusive free phone (real 800 numbers) and fax numbers!     Dedicated trained staff to answer all of your calls according to your specific business needs. Unlike a typical answering service, the same people will take your calls giving your customers and clients a familiar feel. Your line will be answered with any greeting you choose, and questions will be answered according to your instructions. We’ll even be your sales staff, taking and processing your orders. We are your complete next generation telephone answering service and Virtual Office!

 

      ●   Contact us! On 01858 439000

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