More Than Answer Your Calls

  Almost any answering service can simply answer your calls. Although this is the core service an answering service company provides, many companies prefer more advanced options to move their business forward. Answering Service companies have to diversify their service offerings to meet the needs of the marketplace.Through upgrading some of their technology, answering services can offer their clients a multitude of services that assist them in simplifying and organizing their business. Although answering services obviously can’t take over all of a company’s workload, they can assume a good portion of it. Message Takers have these services:

Live Operator Call Answering

Although almost all answering services provide voice-mail systems, it’s often more beneficial to use live answering services. Live operators act as virtual receptionists, answering calls in your company name and often knowing enough about your business to answer frequently asked customer questions such as office directions, hours, or holiday schedules. Company employees can even use live answering services to call in late, and the live operator will record the reason and directly forward the message to the office

Multiple Messaging Choices

Receiving messages your way is important. Good answering services deliver messages to more places than the company phone; they can deliver messages to pager, smart phone, e-mail, or in an easy to read fax. Companies can even change the method of delivery based on the caller, the time, or the messages urgency.

Virtual Office Services

Virtual office services are an invaluable asset to many start-up businesses and entrepreneurs. Message Takers can essentially replace an entire working office, diary management, faxing services, mailing services, and complete voice-mail services. We also offer a choice in free phone numbers. Non geographic numbers both the telephone numbers are forwarded to our answering service and the number they can advertise to their customers to receive all of their calls.

Basic call answering and forwarding is useful. But many companies need more power from their answering service. If your company needs an extra edge, you should think about hiring an answering service providing more complex services. Hire Message Takers  we offer more specialised services which free’s up more company time, so your business can maximize efficiency and take profit all the way to the bank.

Contact Sharon Morris 01858439000 ]]> http://www.messagetakers.co.uk/?feed=rss2&p=286 3 http://www.messagetakers.co.uk/?p=284 http://www.messagetakers.co.uk/?p=284#comments Tue, 09 Feb 2010 10:28:55 +0000 sharon http://www.messagetakers.co.uk/?p=284 No matter what size your business might be, from brand new start-up companies to Plc’s Company communication is essential. Without immediate communication, your customers can become frustrated, annoyed and even turn to another provider to fill their needs. If you have ever missed an important phone call, or had to endure a garbled voicemail message, then you know just how difficult it can be to ensure that you have the level of communication needed for success in the business world. However, Message Takers can help you here.

Our Telephone Answering Service can provide you with numerous benefits. First, you will never have to worry about missing another phone call, or not being able to retrieve messages. You’ll never have to worry that your customers are not greeted with a live operator. Obviously, a phone answering service can give your company a considerable boost.

Message Takers only use professional operators – We never use home operators as these may not give your customers the right impression, our operators work from a dedicated office environment.

Message Takers do not outsource their Telephone Answering Service

All about making thinks Easy

Message Takers realised, some time ago, that businesses’ didn’t want to have their answering service do everything — just some things. That’s why they offer ultra-simple solutions that get you the message as quick as possible, without wasting time or money.

Letting a Telephone Answering Service Answer Your Telephone

Message Takers are not trying to fully replace your expertise or business experience — We will just ensure that your clients and potential clients feel that their call is important and will deal with any messages taken quickly and efficiently, if you’re already dealing with a company that suggests they can completely replace everything you currently do on the phone, they are probably over-promising something. Telephone Answering is about basic-level outsourcing, the simple, everyday questions that don’t need valuable, highly-paid employees of yours to answer them.

It’s So Easy to Get Your Messages.

Thanks to technology, you can receive notifications about answering service-received calls with more speed and convenience than ever before. Whether via email, SMS, or several other methods, getting transcriptions of the phone information your business requires has never been simpler.

You Know Exactly What You Spend.

Finally, one of the other great benefits of the technological revolution in telephony means that Message Takers transactions are tracked. You’ll know exactly what you’re spending. Budgeting an answering service into your finances just got a whole lot easier.

We will also assist with Order taking or ad response and will fax, email or text you all the received message texts.

“You may think a live answering service is a luxury in a bad market, but one bad experience without one can cost thousands in an emergency, “Even in a down market your Customers should know you care by hiring a responsive and professional answering service so they stay with you for the long haul.”

Message Takers Ltd operates just such a Telephone Answering Service And they don’t just be nice to your Customers when you can’t or won’t be – “why are you losing clients to voicemail?” they ask. “Sure, it’s cheap, a cheap alternative to answering the phone yourself, but what if you lose that one in a million client?  With an Answering Service you never miss that call because we’ll always be there to answer for you,”

And be nice and pleasant about it in the bargain.

It’s very true that “get one opportunity to create a first impression”.  And as 70% of people calling will not leave a message on an answer phone. The way your business telephone line is answered is often the first contact a potential client experiences is when the pick up the phone to contact your business.  If they get through to a voicemail, answering machine or even worse if the phone rings out the first impression is not going to positive. If your phone is answered by a professional Virtual l Assistant, who knows about your business and products and who deals efficiently with the call the vital first impression is created.

Using the right Telephone answering Service is very cost effective when compared to hiring a full time receptionist. With Message Takers you pay a fixed monthly inclusive price. No Set Up Fee no hidden billing.

Using Message Takers means that you NEVER EVER miss an important phone call.

 We also provide  emergency or contingency cover, which allows you to use their services only when you need them, i.e. Illness cover, maternity leave, power outages etc.

Using an answering service can free you to spend time on your business not in your business-meeting customers, selling your product or service with the comfort that you are not missing phone calls.

Using an answering service allows you to turn off your mobile phone when you are in important meetings knowing that it will still be answered.

All of your calls answered in YOUR BUSINESS NAME?

Our staff is fully trained professionals? Your calls should be treated as important and be handled by properly trained VA’s.

Our answering service provides the service directly we do not   outsource?

We customise the service to meet your exact needs? No two businesses are the same so a “one size fits all” service may not suit your business needs.

We relay messages to you instantly the way you want them by SMS Text or Email.

We should also offer Virtual Receptionist Services which allow calls to be transferred to your DDI (direct dial in number), alternate landline or mobile phones? Between 8.30am and 5.30pm we do not stop for lunch. Call 01858 439000

It is a fact that over 85% of callers do not call back if they hear an automated response. For the busy business person, whether it is a chiropodist or an accountant a missed call could mean missed income. Message Takers Limited started its core business as a personal phone answering service in 1997 and it remains a very important part of their business today.

Using the Message Takers personal and professional telephone answering service means that a person or a business can still get phone calls, even while away from their desk. Our operators work with the customer’s script and answer the phone in a professional manner. The customer can choose whether to have the phone answered during busy hours, as an overflow service, in emergencies, or at all times. With years of phone answering experience, Message Takers takes great care to make sure that a customer’s phone is answered within 5 rings 99% of the time

Our Clients have described our telephone answering service as a vital part of their organisation and a protective bubble for companies that are short-staffed, or have busy sole proprietors. Message Takers will text, task, email, fax, or call details instantly.. Message Takers has really kept the personal touch on personal telephone answering, and proven that customer service it’s not a thing of the past, its amazing how many times per day callers say “thank goodness a real live human voice”  that’s something they remember and makes you the client a supplier of first choice in the future. Want to know more call 01858439000 or visit www.messagetakers.co.uk

Answering phones seem like a seemingly simple task, right? However, getting it right is key to making sure you create the right first impression, making sure that each caller is a welcome call, providing callers with the information they need and getting rid of those pesky sales calls we all receive.  It is then vitally important that the message is relayed back to you in an efficient and timely manner. Answering calls and delivering a message is one thing, but doing so accurately and without error requires more planning. Regardless of whether you are looking for an answering service for yourself, or your business, there are certain questions to ask before making a final decision.

Support – Can this company offer support?
Training – Does the company train their staff correctly?

Service – Does this company offer call centre support beyond Telephone Answering Service if the need for additional help is desired?
Reputation – Does the company have positive testimonials can you speak to their clients
Resolutions – If problems arise, how are they resolved? Will you have a single point of contact who can review your scope of work?
Staff – Are they all correctly trained?
Capability – If your call volume increases or decreases can this company easily accommodate these changes?
Customisation – What level of personal customisation can they offer?

Pricing – Does this service provide competitive pricing? If they are bidding significantly lower than other services, determine whether price or quality is most important.

In addition to customer service, a quality answering service can save you money and headache. In today’s competitive market, there’s no room for error or a missed call. While it is easy to go with the cheapest service or the first company you find, make sure you are doing enough research to find the service that is right for you. Call us now 01858 439000